Reference

How bola39 Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear purpose and kept only as long as necessary.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyYour Rights, Clearly StatedIndonesia-Region Coverage

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data integrity are built into how the platform operates day to day. Every login session uses encrypted connections, and payment data from DANA, OVO, or GoPay flows through tokenised channels so raw financial details are never stored on our servers. We review data retention schedules regularly and remove records that no longer serve an active purpose.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear these from your browser at any time; doing so will log you out of your current session.

Account Security

Each account login is protected by a one-time verification step sent to your registered contact. If you notice unrecognised activity, contact support immediately to freeze access.

Data Retention

We keep your account records for as long as your account is open and for the period required after closure under applicable rules. You may request a summary of what we hold at any time.

Requesting Changes

To correct, export, or delete your personal data, submit a request via live chat or email with your account ID. We aim to respond within a reasonable timeframe under applicable local law.

What This Privacy Policy Covers

bola39 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on bola39, we collect the information needed to run your account — your name, contact details, and the payment method you use to fund it, whether that is DANA, OVO, or GoPay. We also collect session data such as device type,

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browser session identifiers, and pages visited, so we can keep the lobby running correctly on your device. We do not sell your personal data to third parties. Data shared with payment processors — for example, when a GoPay or OVO transfer is initiated — is limited
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to what those processors need to complete the transaction. We retain account data for as long as your account remains active and for a period afterward as required by applicable regulations. If you close your account, you may request deletion of personal data that is not
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subject to a legal retention requirement. Availability of all services depends on local law and eligible regions. Players in Yogyakarta and other supported areas access the same data protections as any other account holder on the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a concern, our account support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Live Chat Available around the clock from your account dashboard — the fastest path to a privacy request or data correction on your bola39 account.

Email Support Send your data request or privacy concern to our support address. Include your registered email and the nature of your request for a faster response.

Account Help Centre Log in, go to Account Settings, and open the Help section to submit a formal data request or review your stored profile details directly.

Common Questions About Your Data on bola39

These are the questions we hear most often about how personal data works on the platform. If your question is not covered here, reach out through live chat or the Help Centre in your account settings.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log device and session data needed to keep your account running correctly.

We share data only with payment processors like DANA, OVO, and GoPay, and only the minimum needed to complete your transaction. We do not sell personal data to advertisers or unrelated third parties.

Your data is kept while your account is active and for a period after closure as required by applicable regulations. Data not subject to a legal hold can be deleted on request.

Log in, go to Account Settings, and open the Help section — or contact support via live chat. Include your account ID and we will process your request under applicable local law.

No. Payment data flows through tokenised channels provided by each payment processor. Raw financial details from DANA, OVO, or GoPay are not stored directly on our servers.

After closure, we retain only what applicable regulations require us to keep. Everything else is scheduled for deletion. You can request confirmation of what remains via our support channels.

How bola39 Handles Your Personal Data

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About Your Data on bola39

01 What personal data does bola39 collect when I open an account?

02 Does bola39 share my data with third parties?

03 How long does bola39 keep my account data?

04 How do I request a copy or deletion of my personal data?

05 Are my DANA, OVO, or GoPay payment details stored on bola39 servers?

06 What happens to my data if I close my account?

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